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Store Policies

Our goal is 100% customer satisfaction. Should you have any questions or concerns either before or after a sale, do not hesitate to email us directly. Any disputes filed with payment companies will delay our ability to quickly process a replacement for eligible orders.

Sales Policy
Due to the nature of our products, ALL SALES ARE FINAL. We cannot accept returns or exchanges. All sales are FOB supplier.

Returns/Exchanges/Replacements Policy
Any order submitted with tracking is eligible for free replacement with identical ordered item (guaranteed to US, Canada, Australia, United Kingdom) in case of:

  • Incorrect item(s) received
  • Did not receive item(s)
  • Defective item(s)

We cannot offer returns or exchanges. All replacements are subject to approval. If you have any questions please contact us prior to ordering.

Delivery, Duties & Taxes
Place of delivery of order is made complete upon order confirmation in the state of California. Products are produced custom and one-off, and therefore cannot be exchanged or returned for any reason other than receipt of incorrect, damaged, or defective goods. Incorrect ordering of size, colour, or artwork will be considered ineligible for return/exchange. Customers in Canada, United Kingdom, Australia and United States are responsible for any and all appropriate duty, taxes or fees to be collected at time of customs or border clearance, despite shipping discounts made available by DNBK. Customers in the rest of the world are equally responsible for any and all appropriate duty, taxes or fees to be collected at time of customs or border clearance.

Payments & Security
We accept all major credit cards and Paypal. We take cardholder security extremely seriously and every purchase is audited individually. Payments that cannot be authorized or validated against information on file with the issuer will be immediately refunded and the order cancelled. Please ensure that billing information is accurate at the time of order.

 

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